What does the EU AI Act ask of your organisation, and how do you show it?
Article 4 of the EU AI Act requires providers and deployers of AI systems to take measures that support the AI literacy of their staff, and of others who use AI on their behalf. The duty has applied since 2 February 2025.
Regulation (EU) 2026/1744 amended Article 4 in July 2026. The duty stays with the organisation, which no longer has to guarantee a specific level of AI literacy for any individual. The measures take into account staff knowledge and experience, the context of use and the people affected. National market surveillance authorities have supervised the duty since 2 August 2026.
This course explains those EU rules in plain English, for teams in any country whose organisation uses AI in the EU. In one day, participants learn what the Act asks of the organisation, which AI practices are banned, when people must be told they are dealing with AI, and which dates come next. They then build the records: who was trained, which tools are used by which roles with which data, and an acknowledgement of the AI use rules. A refresher plan keeps all of it current. The course supports your Article 4 AI literacy duty with measures fitted to each role and its risks.
After this course
- Can you explain what Article 4 asks of providers and deployers since the July 2026 amendment?
- Can you recognise the AI practices banned since February 2025, including emotion recognition at work?
- Can you identify when people must be told they are dealing with AI or seeing AI-generated content?
- Can you name the AI Act dates that matter to your organisation from 2025 to 2027?
- Can you fill in an AI use register that records which tools, which roles and which data?
- Can you apply your organisation's AI use rules to cases from your own role?
Skills you practise
- AI Act basics
- AI literacy duty
- Prohibited practices
- Transparency duties
- AI use register
- Record keeping
- Refresher planning
Course structure
The course is 1 day of 6 teaching hours, in 2 blocks of 3 hours with a lunch break. Online, it runs as 2 live sessions of 3 hours on the same day, not recorded.
The morning covers the basics and the rules staff meet first. Participants see who the Act calls a provider and who a deployer, and which rules apply from which date. They then read the amended Article 4 and turn it into measures for 3 roles from their own organisation. Every legal point is checked against the official text on EUR-Lex or the AI Act Service Desk, because a chat tool trained before July 2026 can quote the old wording.
Article 5 has banned 8 AI practices since 2 February 2025. One of them is emotion recognition in the workplace and in education, except for medical or safety reasons. From 2 December 2026, 2 more prohibitions apply: non-consensual intimate deepfakes and AI-generated child sexual abuse material. Participants check each tool on their list against the bans.
The afternoon starts with Article 50. Its transparency duties apply from 2 August 2026. People must be told when they are dealing with an AI system, unless that is obvious. Deepfakes must be labelled. AI-generated text published to inform the public on matters of public interest must be disclosed, unless a person reviewed it and someone holds editorial responsibility. Breaches can be fined up to €15 million or 3% of turnover. The rules for high-risk uses in Annex III, which include employment, apply from 2 December 2027.
The longest block of the afternoon goes into the evidence pack. Participants fill in the AI use register for their own team, test the training record template, and check the staff acknowledgement against their organisation’s rules. The day ends with a refresher plan: which events trigger new training, who owns it and how it is recorded.
More than half the time is hands-on. Every exercise uses the AI tool your organisation has approved, or a practice account we arrange.
1What the AI Act covers and when45 min
- Providers and deployers
- Which rules apply from which date
- Where Article 4 sits in the Act
- Finding the official text
A language model writes by predicting the next piece of text from patterns in its training data. A legal answer from a chat tool is a prediction of what such answers usually say, so it needs the official text next to it.
Caution. Check every legal answer from an AI tool against the official text on EUR-Lex or the AI Act Service Desk before anyone acts on it.
You leave with: A first list of the AI tools in the participant's work, which becomes the start of the AI use register.
2Article 4: the AI literacy duty since July 202675 min
- Article 4 as amended by Regulation (EU) 2026/1744
- No guaranteed level for any individual
- Measures that fit staff knowledge, context of use and the people affected
- Supervision by national authorities since 2 August 2026
- What records to keep
A tool can draft a sound policy and still quote an article that has since been amended. For each role, AI literacy includes knowing which tasks the tools handle well and which they get wrong.
Caution. A model trained before July 2026 may quote the old Article 4 wording on a 'sufficient level' of AI literacy; work from the amended text on EUR-Lex.
You leave with: A role-by-role table of AI literacy measures for the participant's team.
3Practices the AI Act bans45 min
- The 8 prohibitions in force since 2 February 2025
- Emotion recognition in the workplace and in education
- The medical and safety exception
- 2 new prohibitions from 2 December 2026
A model's output can sound certain and still be wrong. Treat any AI output that judges a person, such as a mood score or a ranking, as a claim that needs a human check.
Caution. Emotion recognition in the workplace has been banned since 2 February 2025, except for medical or safety reasons. Ask your legal or privacy team before any tool that scores staff mood is piloted.
You leave with: Each tool on the participant's list checked against the banned practices and marked clear or ask first.
4Telling people about AI, and the dates ahead60 min
- Chatbot disclosure from 2 August 2026
- Labelling deepfakes and AI text on matters of public interest
- Fines for transparency breaches
- Annex III high-risk uses, including employment, from 2 December 2027
A chatbot that answers customers on its own sends replies no person has read, in your organisation's name. List every point where customers or the public meet AI, in a chat or in published content, before you draft the notices.
Caution. Article 50 transparency duties apply from 2 August 2026, and breaches can be fined up to €15 million or 3% of turnover, with a lower cap for SMEs.
You leave with: A list of the places where customers or the public meet AI from the participant's team, each with a draft notice.
5Your Article 4 evidence pack90 min
- The training record: who, when, which topics, which tools
- The AI use register: tools, roles, data
- Staff acknowledgement of the AI use rules
- Review dates and owners
An AI draft of the register can contain rows that look complete and are wrong. Draft it one tool at a time and have each tool's owner confirm the row.
Caution. The AI Act does not require a certificate; the European Commission says internal records of training are enough, so date, sign and keep every record.
You leave with: A first version of the training record, the AI use register and the staff acknowledgement for the participant's team.
6Keeping AI literacy current45 min
- Onboarding new staff and new tools
- Refreshers when tools or rules change
- Role changes and new AI uses
- Who owns the records
Models and versions differ in what they can do, and the same prompt can behave differently after an update. Record which model each team uses and retest the main prompts when it changes.
Caution. The European Commission says the AI Act does not require a certificate and internal records of training are enough. Keep those records current when tools, roles and rules change.
You leave with: A refresher plan: the triggers, the owners and how each refresher is recorded.
What the AI Act covers and when
Ask for the article number and an official link for every legal point.
Does the AI Act apply to us?
We are a 300-person logistics company in the EU. We use an AI assistant to draft emails and a vendor tool that ranks job applicants. For each tool, say whether we are the provider or the deployer under the EU AI Act, give the article you rely on, and link to that article on EUR-Lex or the AI Act Service Desk. Mark any point you are unsure of as 'check'.
Article 4: the AI literacy duty since July 2026
Paste the current legal text, then name the roles, outputs and format.
Write an AI training plan for our staff.
Using only the Article 4 text pasted below, draft AI literacy measures for 3 roles: customer service agent, HR adviser, finance controller. Output a table with 4 columns: role, AI tools used, 2 risks for that role, 1 measure. Keep each cell under 15 words. [Article 4 text from EUR-Lex]
Practices the AI Act bans
Describe what the tool does in plain words before asking if it is allowed.
Is our new HR tool legal?
Our HR team is testing a tool that analyses agents' voices on customer calls and gives each agent a daily mood score. Using Article 5(1)(f) of the EU AI Act, pasted below, list the facts that decide whether this use is prohibited, the exception that could apply, and 3 questions we must answer before any pilot. Format: 3 short sections with headings. [Article 5(1)(f) text]
Telling people about AI, and the dates ahead
State the audience, the channel, the length and the tone.
Write a disclaimer for our chatbot.
Write the first message our website chatbot shows customers. It tells them in plain words that they are chatting with an AI system and how to reach a person. Audience: customers of a home insurance company. Length: under 40 words. Tone: friendly and direct. Give 2 versions.
Your Article 4 evidence pack
Give the exact columns and tell the tool to mark gaps 'to check'.
Make an AI register for our company.
Create an AI use register as a table with these columns: tool, approved (yes or no), team, roles that use it, data allowed (public, internal, personal, none), owner, next review date. Fill in one row per tool from my list below. Where my list does not give the answer, write 'to check'. [list of tools and teams]
Keeping AI literacy current
Ask for triggers, owners and how each refresher is recorded.
Make a training plan for AI.
For the 4 roles below, list the events that should trigger AI literacy refresher training: a new tool, a new model version, a new use case, a role change, a reported incident. For each trigger give the owner, the content in at most 3 lines, and how we record it in the training record. Table format. [roles and tools]
The organisation keeps an Article 4 evidence pack in 3 parts. The training record template lists who attended, the date, the topics and the tools covered. The AI use register lists which tools are in use, which roles use them and which data each may take. The staff acknowledgement records that each person has read the organisation’s AI use rules. A refresher plan sets which events trigger new training and who records it.
In the week after the course, send the register to each tool owner to check, and send the acknowledgement to staff who did not attend. Set a review date for both. The AI Act does not require a certificate; the European Commission says internal records of training are enough. Each participant receives an attendance record for your AI literacy file, with name, organisation, course, date, teaching hours and the AI tools covered.
- Teaching time
- 6 hours on 1 day, in 2 blocks of 3 hours with a lunch break.
- Before the day
- None. Participants bring a list of the AI tools they use at work, approved or not.
- After the day
- An Article 4 evidence pack: a training record template, an AI use register (which tools, which roles, which data) and a staff acknowledgement of the AI use rules.
Completion
You complete the course by working through each exercise on your own tasks. There is no exam and no grade. Each participant receives an attendance record for your AI literacy file (not a certificate).
Who is this course for?
All staff who use AI tools at work, and the managers who approve those tools or answer for them. It suits organisations that have rolled out an AI assistant, plan to, or have found staff using tools nobody approved. No legal or technical background is needed.
Boards book this course as a private day. It produces the same records, with board-level cases set in the intake call: approving an AI budget, reading an AI use register, and deciding what to ask management.
In the Staff path, this course is step 2 of 4. Next: Shadow AI and Safe AI Use. In the Manager path, it is step 1 of 3. Next: Leading AI Adoption. In the Board path, it is step 1 of 2. Next: AI Strategy and Change for Decision-Makers.
Choose AI Basics at Work if your team first needs hands-on practice with AI tools. Choose Shadow AI and Safe AI Use if the main worry is staff using unapproved tools and putting company data into them.
- Level
- Beginner
- Before you start
- None. Participants bring a list of the AI tools they use at work, approved or not.
- Group
- 1 to 15 people, online, live or at your office
This course is right for you if you
- use AI tools at work or approve them for others
- need to show what your organisation does for AI literacy
- want the AI Act rules in plain English, with the dates
Unsure whether it fits? Ask us. We reply within 1 working day.
Practical information
- 1 day, 6 teaching hours, with a lunch break
- Online: live in 2 sessions of 3 hours on one day, not recorded; times agreed in the intake call
- At your office: 09:30 to 16:30; you provide a room, a screen and internet access
- In English, in the AI tool your organisation has approved
- Taught live by a practitioner with more than 15 years of commercial and technical leadership in software and data companies across Europe and Asia-Pacific, including maritime, energy and fintech.
- Attendance record for your AI literacy file
- Online, live: 1 day in 2 live sessions of 3 hours, not recorded. Book it as a private day for your team of 1 to 15 people, on your own Teams, Zoom or Meet.
- At your office: 1 day (6 teaching hours) for 1 to 15 people, travel within the Netherlands included.
Dates and booking
Choose the format, an open weekday in the calendar and the number of participants, then reserve on this page.
The calendar and booking form load with JavaScript. Without it, ask us for a date on WhatsApp, by phone on +31 6 20 51 73 96 or at advisory@ai-business.school.
Investment
| Item | Online, live | At your office |
|---|---|---|
| Price | €399 per person | €2,900 for the day, for your group |
| Including 21% Dutch VAT | €482.79 per person | €3,509 |
| The training day | Included | Included |
| A 30-minute intake call on your tools and data rules | Included | Included |
| Course materials and templates | Included | Included |
| Attendance record for your AI literacy file | Included | Included |
| Travel within the Netherlands | Not needed | Included |
| Group | 1 to 15 people | 1 to 15 people |
Prices exclude VAT. Online, live, you pay per participant. At your office, one price covers your whole group, from 1 to 15 people; for a larger group, book a second day. You reserve on this page; the payment details appear when you do.
Questions
Is AI literacy training mandatory under the EU AI Act?
Article 4 requires providers and deployers of AI systems to take measures to support the AI literacy of their staff and others who use AI on their behalf. Since the July 2026 amendment, it does not require a guaranteed level for each person. Training is one such measure, and this course supports your Article 4 AI literacy duty.
What proof of AI literacy does the AI Act ask for?
The AI Act does not require a certificate. The European Commission says internal records of training are enough. Each participant gets an attendance record for your AI literacy file.
Who checks AI literacy under the AI Act, and from when?
National market surveillance authorities have supervised Article 4 since 2 August 2026. Penalties for Article 4 depend on national rules, because Article 4 is outside the AI Act's own fine list in Article 99(4).
Is there a version of this course for boards?
Yes. Book it as a private day for your board. The intake call sets board-level cases: approving an AI budget, reading an AI use register and deciding what to ask management. It is step 1 of the Board path.
Why not use a free online AI Act course instead?
A general course explains the AI Act. Article 4 asks for measures that fit your staff and the context in which they use AI. This day applies the rules to your roles and tools and ends with your Article 4 evidence pack. More on free courses
What is the difference between this course and AI Basics at Work?
This course covers the rules and builds the records. AI Basics at Work is a day of hands-on practice with the tools. Both take 1 day. Teams that need both take AI Basics at Work first, as in the Staff path.
Last reviewed 20 October 2026.
Related courses
AI Basics at Work
Use your organisation's AI assistant for real work, check what it gives you, and keep company data safe.
€399 per person online · €2,900 a day at your office, up to 15 people
Shadow AI and Safe AI Use
Use AI at work without leaking data or falling for deepfake scams, and leave with the input for your AI policy.
€399 per person online · €2,900 a day at your office, up to 15 people
Leading AI Adoption: Governance, Policy and Culture
Draft your AI use policy and approved tool list on your own data, and set who decides on new AI tools and uses.
€399 per person online · €2,900 a day at your office, up to 12 people